Shipping Policy
At Sindhora, we aim to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
All orders are processed within 8-14 business days after order confirmation.
For made-to-order or customised products, processing time may take 10-15 business days.
2. Shipping Timeline
Domestic Shipping (India):
Orders are usually delivered within 8-14 business days, depending on your location.
Delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.
3. Shipping Charges
Shipping charges (if applicable) are calculated and displayed at checkout before payment.
Any promotional free-shipping offers will be clearly mentioned on the website.
4. Shipping Address
Please ensure that the shipping address and contact details provided are correct and complete.
We are not responsible for delays or non-delivery due to incorrect or incomplete address details.
🔄 Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS to track your shipment.
5. Damaged or Lost Packages
If your order arrives damaged or appears to be tampered with, please contact us within 24 hours of delivery with photos for assistance.
In rare cases of lost shipments, we will coordinate with the courier partner to resolve the issue.
6. Contact Us
For any shipping-related queries, feel free to contact us at:
📱 990398856
Return & Exchange Policy
We accept returns or exchanges only in case of damaged, defective, or incorrect products.
Customers must notify us within 24 hours of receiving the product by sharing clear photos/videos of the issue.
Requests made after 24 hours of delivery will not be accepted.
1. Non-Returnable Items
Customized or made-to-order products
Products purchased during sale or discount offers
Items that have been used, washed, altered, or damaged by the customer
2. Condition for Returns
The product must be unused, unwashed, and in original condition.
All original tags, packaging, and invoices must be intact.
3. Return & Exchange Process
We currently do not offer refund.Once the exchange request is approved, we will arrange an exchange.
If the requested product is unavailable, a store credit may be issued.
4. Order Cancellation
Orders once placed cannot be cancelled after dispatch.
For cancellation requests before dispatch, please contact us immediately.
5. Contact Us
For any return or exchange requests, contact us at:
Email: sindhora.official@gmail.com
Phone: 9903908856